• Universal Access - Accessing FieldDispatch.com via any standard web browser, a host of wireless devices, or via telephone, community members can automatically open jobs, receive dispatches, manage their schedules, check on job status, report expenses, and many other day-to-day service delivery functions. All parties in the service delivery process have access to the information and the tools that they need to do their jobs.
  
  
• Collaboration - Customers, vendors, employees, and partners no longer operate independently. Instead, these constituents are part of the service community, and can collaborate on ongoing processes. They can share information, participate in industry forums, host focused chat sessions, and even conduct auctions with their vendors or other members of the FieldDispatch.com community.
  
  
• Automation - Business processes use workflow to eliminate manual handoffs among steps in the process and to ensure consistent delivery of service. FieldDispatch.com contains a world-class workflow engine, including leading-edge modeling tools and auditing capabilities, that allow us to automate your service processes.
  
  
• Intelligence - FieldDispatch.com provides extensive facilities for proactively managing your service business through on-line reports, analytics, real-time monitors, and alerts specially developed for service organizations. These can then be used to optimize your processes, organization, or supporting infrastructure.
  

FieldDispatch.com features Dispatch Board, the web's most technically advanced Scheduling Optimization and Dispatching Center. Dispatch Board gives service managers and dispatchers a user-friendly ability to proactively manage all service-related activities. By dragging and dropping service calls or allowing the system to automate the allocation, dispatchers and managers are able to track activities as they happen, analyze operational effectiveness, and identify potential problems or jeopardy situations before they happen.

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FieldDispatch Schedulocity is an Advanced Scheduling Engine, which implements state of the art optimization algorithms to perform complicated scheduling, routing, and assignment of field engineers, taking into consideration real-time geographic location (including GPS coordinates), and the most effective (down to street level) routing, in addition to the standard parameters of engineer availability, skills, parts availability, and location.

FieldDispatch viaVoice is a voice portal featuring the latest vXML technology to allow field engineers to access new calls, obtain detailed information about assignments, and report time-critical information, labor, travel time, and expenses using natural voice commands from any land-line or cellular phone.