FieldDispatch.com Professional Services and our system integration partners provide a wide range of business and technical expertise to support our customers during the implementation of our mobile field service solutions. This team brings deep functional and industry knowledge as well as the technical capabilities to bring your system live and meet your operational objectives.
FieldDispatch.com incorporates best practices from leaders in delivering field service and is setting the standard for extending service processes to the Web and wireless domains. We also understand that each service operation has its unique challenges. Our system customization and personalization experts can help you optimize the system to best serve the particular needs of your business environment. Using our professional services team and our system integration partners for your implementation ensures that no time is lost in the learning curve and that you get the maximum benefit from our leading-edge functionality.
Our solutions are renown for delivering a high Return on Investment (ROI). The true measure of service operations managers is their effectiveness in raising revenue and reducing cost. The very best of these managers constantly monitor a set of carefully selected Key Performance Indicators (KPIs) and drive operational changes to move the KPIs in the right direction. Bringing FieldDispatch.com mobility solutions into service operations can yield dramatic results. Here are a few examples:
- FieldDispatch.com connects you to your field engineers and customers in real-time enabling significantly increased workforce efficiency. We can show you how to reduce paperwork, increase efficiencies, and make measurable gains in productivity and profit.
- Closed-loop management of your logistics supply chain ensures that expensive parts aren't lost or given away. We can help analyze and organize your supply chain through advanced inventory and asset tracking capabilities.
- Enabling call collaboration through our systems with features such as chats, forums, and community auctions creates an optimal delivery environment, coordination among your suppliers, and helps to drive your parts costs down.
- Web-enabling your service business creates a 24x7 visual interface for your customers with transaction costs that are a fraction of typical call center rates. Our Professional Services organization can show you how to seamlessly integrate your FieldDispatch.com portals into your corporate web presence so that your customer never knows you're using a service provider instead of building and managing your own system.
While the benefits are almost always compelling, some of our customers need guidance to determine which are the right areas to attack first and what the ROI will be for their specific environment. To help you, we've created the M-Service Return on Investment Guide. Once the decision to implement an automated system, such as FieldDispatch.com, has been reached, we recommend that you go through the M-Service Planning Guide. Then give us a call. We are here to help and look forward to learning more about your service improvement initiatives. Contact us.
Technical Support provides worldwide support for our world-class applications. All customer support calls are tracked via our own call tracking system and answered by our highly skilled and courteous support staff. For our customers' convenience, support calls can be logged via phone, fax, e-mail, and the Web right through FieldDispatch.com. In addition, up-to-date call status information will soon be available to our customers 24 hours/day via Web access.
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